FAQ

Frequently Asked Questions

Find answers to common questions about orders, shipping, returns, and more.

If you need any further assistance, we're always happy to help. Feel free to contact us anytime!

How long does it take to process my order?

Orders are typically processed within 2–3 business days after payment is confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

Please note that personalized and made-to-order items may require additional processing time. If so, the estimated processing time will be listed on the product page.

Where do you ship, and how long does shipping take?

We currently ship worldwide from China.

Most orders are delivered within approximately 2 weeks after shipment. Delivery times may vary depending on your destination, local customs processing, and the shipping carrier.

Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package along the way.

Please note that personalized or made-to-order items may require additional processing time before shipment.

How can I contact KINLLO?

If you have any questions, you can send us a message through our Contact Us page or email us at kinllo2025@gmail.com.

We aim to respond to all inquiries within 12 hours.

What is your return policy?

Because many of our products are DIY kits, personalized items, or made-to-order products, we generally cannot accept returns or exchanges for change-of-mind purchases on personalized or customized items.

However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include photos of the item and packaging. We'll review the issue and work with you to make it right.

For non-personalized products, please refer to our full Return & Refund Policy for eligibility and return instructions.